Return Policy

Non-Returnable Items

Due to health, safety, and regulatory requirements, the following items are final sale and cannot be returned once delivery has been accepted:

• All tobacco products (cigarettes, cigars, wraps, chewing tobacco, etc.)
• All vape and e-cigarette products and accessories
• All nicotine-related products (pouches, patches, etc.)
• Perishable grocery items

This policy exists to prevent the resale of regulated goods and to comply with Delaware and federal regulations. By completing your purchase, you acknowledge and agree that these items are non-returnable.

Returns

You may only return unopened/unused products within 7 days of delivery for a full refund or exchange. We do ask that you pay return shipping for eligible items. If the return is a result of our error (e.g., you received an incorrect or defective product), you will receive a full refund for the item as well as any applicable shipping costs.

Age-Restricted Products — No Returns

All sales of age-restricted products are final. Tobacco products, vaping products, vape accessories, wraps, and any other item sold as age-restricted on the NxtGen Mart platform cannot be returned, exchanged, or refunded under any circumstances, except in the case of a verified NxtGen Mart fulfillment error (e.g., we sent you the wrong item entirely).

This policy applies regardless of whether the product has been opened. The no-return rule for tobacco and vaping products exists because:

• Delaware and federal regulations prohibit the resale of returned tobacco or vaping products once they have left our custody.
• We cannot verify the integrity or tamper status of returned age-restricted items.
• By placing an order containing age-restricted items, you acknowledged at checkout that the sale is final.

If you believe there has been a fulfillment error with an age-restricted item, please contact us at support@nxtgenmart.com within 48 hours of delivery with a description and photograph of the issue. We will review each case individually.

Failed Delivery — Age-Restricted Items

If our driver is unable to complete delivery of age-restricted items because the recipient could not provide a valid government-issued photo ID confirming they are 21 or older, the items will be returned to our store. No refund will be issued for items that cannot be delivered due to an ID check failure. This policy exists because the cost of the delivery attempt and the compliance obligation have been incurred.

Non-restricted items in the same order that were successfully delivered are not eligible for a refund on this basis alone.

Exchanges

If your item is incorrect, defective, or damaged upon arrival, we will exchange your item at no additional cost to you. For age-restricted products, exchanges are available only for verified fulfillment errors and are subject to the same age-verification and delivery requirements as the original order.

Refunds

For eligible returned items, you should expect to receive your refund within four weeks of the return being confirmed. This time period accounts for:

• Transit time for us to receive your return (5 to 10 business days)
• Processing time once we receive it (3 to 5 business days)
• Bank processing time for the refund request (5 to 10 business days)

If you do not receive your refund after 14 days of confirmation, please contact us at support@nxtgenmart.com. We will do everything in our power to resolve the issue promptly.

Contact Us

For all return and refund inquiries, please contact: Next Generation Mart 1114 Ogletown Rd Ste B, Newark, DE 19711 Email: support@nxtgenmart.com Phone: +1-302-294-6979