Delivery Policy

Last updated: March 15, 2026

Our Delivery Network

Unlike many other services, we do not rely on third-party couriers. We use our own dedicated, trained drivers to ensure your order is handled with care and delivered directly from our store to your door. All NxtGen Mart drivers are background-checked, Delaware-based, and trained in age-verification procedures required by state law.

Service Area

NxtGen Mart currently delivers exclusively within the State of Delaware, within a 25-mile radius of our store at 1114 Ogletown Rd Ste B, Newark, DE 19711. Orders placed with a delivery address outside this service area will not be fulfilled and will be cancelled with a full refund.

Our geographic restriction is not merely a business decision — it is required by law. Our license to sell tobacco and vaping products under Delaware Code Title 16 § 2903 (Tobacco 21 Law) applies within Delaware only. We are not authorized to ship age-restricted products across state lines.

Delivery Speed

  • Standard Delivery: Orders typically arrive within 15 minutes to 2 hours. Timing may vary based on your location, current weather conditions, order volume, and driver availability.

Delivery Rates

  • Orders over $24.95: FREE Delivery.
  • Orders under $24.95: A flat $3.95 delivery fee applies.

Age-Restricted Items — Tobacco & Vape Products

NxtGen Mart sells tobacco, wraps, vaping products, and related accessories. The sale of these products is governed by Delaware Code Title 16 § 2903 (Tobacco 21 Law), which prohibits the sale of tobacco and vaping products to anyone under the age of 21. Our delivery procedures for these items are designed to ensure full compliance with this law.

  • Minimum Age — No Exceptions: No tobacco, vape, or nicotine product will be delivered to any person under the age of 21, under any circumstances. This applies regardless of who placed the order.
  • Face-to-Face Hand-Off Required: All deliveries containing age-restricted items require a direct, face-to-face hand-off to the verified adult recipient. Items will not be left at the door, placed in a drop location, or handed to a minor under any circumstances.
  • Delaware Residents Only: Delivery of tobacco, vaping, and nicotine products is restricted exclusively to Delaware residents within our 25-mile service radius. We are not authorized to ship age-restricted products across state lines, and we do not fulfill any such orders.
  • Self-Delivery Only: Orders containing tobacco, vaping products, or other age-restricted items are delivered exclusively by NxtGen Mart's own verified drivers. We do not use third-party delivery platforms (e.g., DoorDash, Uber Eats, Instacart) for these products.
  • ID Required at Delivery: Our driver will require a valid, unexpired government-issued photo ID before handing over any order containing age-restricted items. Acceptable forms of ID include: a Delaware driver's license, a state-issued photo ID card, or a U.S. passport. The recipient must be at least 21 years of age.
  • Recipient Must Be the Customer: The adult who placed the order must be present to receive the delivery. Drivers are not permitted to hand off age-restricted items to any third party, regardless of stated relationship to the customer.
  • No Unattended Delivery: Our drivers will never leave age-restricted items at a door, with a neighbor, or in a designated drop location. If no qualifying adult is available to accept the delivery, the driver will return the restricted items to our store and you will be notified. The order will be charged in full.
  • No Refunds for Failed ID Check: If delivery of age-restricted items cannot be completed because the recipient cannot present valid ID or is under 21, no refund will be issued for those items. See our Return Policy for details.

Driver Tips

Our drivers work hard to get your items to you quickly and safely.

  • 100% of tips go directly to your driver.
  • You may add a tip digitally while placing your order (10%, 15%, 20%, or a custom amount) or provide a cash tip upon delivery.

Important Delivery Guidelines

  • Verify Your Address: Please double-check your delivery address before confirming. Because we aim for rapid delivery, address changes cannot be made once an order is dispatched. Your address must be within the State of Delaware and within our 25-mile service radius.
  • Be Ready to Receive: For orders with age-restricted items, the ordering adult must be available at the delivery address. Keep your phone available — your driver may call or text upon arrival.
  • Weather & Safety: In cases of extreme weather, delivery times may be extended to ensure the safety of our driving team. We will notify you via email or text if significant delays are expected.
  • Store Hours: Orders can only be placed and delivered during our operating hours. Orders placed outside of business hours will be queued for the next available delivery window.

Regulatory Compliance

NxtGen Mart operates in compliance with all applicable Delaware statutes and regulations governing the retail sale and delivery of tobacco and vaping products, including:

  • Delaware Code Title 16 § 2903 — Tobacco 21 Law (minimum age of 21 for tobacco/vape purchases)
  • Delaware Code Title 16 § 2901 et seq. — Delaware Tobacco Control regulations
  • All applicable U.S. Food and Drug Administration (FDA) regulations on tobacco retail

Violations of these laws by customers (including age misrepresentation or purchasing on behalf of a minor) may be reported to the Delaware Division of Public Health and/or law enforcement.